Infosys Finacle to Offer Chat-based Virtual Banking Assistant

Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys (NYSE: INFY), today announced its partnership with Niki ai, a FinTech start-up that offefs chat baseJ commerce solutions. Wilh this partnership, Finacle solution suite will be available with’s chat-based virtual assistant — Niki. This offering will enable banks to offer its customers a virtual banking assistant for shopping products and services.

The joint solution will enable banking customers to initiate conversations on the bank’s online and mobile applications and complete transactions without leaving the chat interface.

The joint solution from Finacle and will provide a smart-purchasing chatbot by leveraging natural language processing and machine learning to converse with customers and perform online transactions. The bot will comprehend natural speech text in the context of the customer and will deliver personalized suggestions. The solution will provide banks an opportunity to initiate two-way automated intelligent conversations with customers.

The e-commerce services enabled include booking for movies, buses, taxis and hotels, as well as, paying utility and phone bills. As of now services from 25 merchants such as Uber, Ola, BookMyShOw, fedBus, Cleartrip, Housejoy etc. are pre-integrated with the chat bot. is one  of  the  companies  that  was  recognized  in  the  recently  concluded  chapter  of  Finacle  FinTech  Connect, an initiative that builds on ongoiilg alliances and the Infosys Innovation Fund program to identify promising new FinTechs.

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