After lobbying in vain for his silly and controversial idea of a basic internet for people too poor to pay for data, Mark Zuckerberg is finally doing something useful in India. The Facebook Inc. boss is bringing a much-awaited payments feature to the country’s 250 million WhatsApp users.
In anticipation of this move, commentators had already predicted a “WhatsApp moment” in banking, whereby technology disrupts the cash-heavy, inefficient methods by which people currently settle dues in developing countries. Zuckerberg’s thunder, however, was stolen by Sundar Pichai. Google Tez, which launched in India last September, had 12 million customers by the end of the year and had processed 140 million transactions.
Over the past 12 months, India has emerged as a large laboratory of sorts for mobile-based payments. The country’s banks have come together on a shared interface for accepting and receiving money into and from customer accounts via mobile phones, affording Zuckerberg, Pichai and homegrown e-wallet Paytm’s Vijay Shekhar Sharma a perfect experiment.
Soon after its debut, Tez cornered a 70 percent share of all transactions on banks’ unified payment interface, or UPI, making it rather obvious that lenders’ own apps won’t be the dominant medium.
But banks don’t have a choice except to play along. After government banned 86 percent of the country’s currency in circulation in a shock move in November 2016, it became impossible for them to hold back UPI from angry customers queuing for hours at teller counters and ATMs. While cash has since returned, digital payments have taken off. Paytm is witnessing a sixfold year-on-year growth in acceptance by bricks-and-mortar merchants.